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UK Direct Claims Limited
2 Fashion Street
London E1 6PX
Map: click here
08000 141 080 (24 hours)
Office: 0207 377 9269
fax: 0207 377 9319
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Terms and Conditions
HOW UK DIRECT CLAIMS LIMITED WILL ASSIST YOU
One of our claim handlers will listen sympathetically to you and take the details of your accident. Where the call handler feels you would benefit from legal advice and your claim merits further investigation, you will receive an offer to be put you in touch with a specialist solicitor without delay. UK Direct Claims Limited will not charge you anything for doing this. We will not ask you to take out any loan, sign anything, or enter into any contract. We do not give you legal advice. That is the job of specialist lawyers
If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.
UK Direct Claims Limited's panel of solicitors contribute to the cost of marketing and of the Helpline call centre. They will not charge you for any of those costs. They should give you full advice about your claim, including an estimate as to what compensation you might receive if successful, how long it will take, and whether you might have to contribute anything at all if you win. In most cases it is nothing. You may have legal expense insurance to protect you, but if not, many cases are successfully run under a no win no fee agreement, where you pay nothing if you lose, and in most cases, nothing at all if you win. Your solicitor will explain all this clearly before your claim is started.
Seek Advice quickly after your accident
This is important. Although you generally have 3 years (or longer for those under 18) from the accident date until your claim is time-barred, it is best to gather the evidence while memories are fresh, and get the legal and rehabilitation help when you need it most.
UK Direct Claims Limited is always striving to improve its service to the public
For that reason we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you do not want the solicitor to report this information, please instruct them accordingly.
Law Society Accreditation
Our member firms have been specially selected to deal with personal injury cases. In England and Wales every one of our firms has a Law Society Specialist Personal Injury Panel member.
Contacting Us
When telephoning UK Direct Claims Limited we inform you that calls may be recorded and used for internal training purposes only.
COMPLAINTS
How we can help
UK Direct Claims Limited is committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. The information provided here will show you how to:
Make a complaint
» Make a complaint
» Contact the right person quickly
» Take further action if you are unhappy with the outcome
Our commitment to you
Should there ever be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The quickest way to have your complaint addressed is to follow the procedure detailed below.
How to complain
The easiest way to complain is simply to give us a call.
Depending on the nature of your complaint, please contact us on one of the telephone numbers detailed in the box below.
The member of staff receiving your call will try to resolve your complaint immediately. If they cannot, or further investigation is required, we promise to inform you of this within five business days.
In the unlikely event that your complaint has not been resolved within four weeks of its receipt, we will write and let you know the reasons why and the further action we will take.
Within eight weeks of its receipt we will either issue you with a final response letter detailing the outcome of our investigation and our decision, or a letter confirming when we anticipate to have concluded our investigation.
Telephone numbers
Please use one of the numbers below:
Tel. 020 7377 9269
E-mail us
To e-mail us regarding a complaint,
info@ukdirectclaims.co.uk
When sending e-mails you should not include any personal, financial or other confidential details as this method is not a secure way of supplying information.
Write to us
If you wish to write, please address it to the General Manager at:
UK Direct Claims Limited
2 Fashion Street
London
E1 6PX
Ministry of Justice Claims Management Regulation Monitoring and Compliance Unit
If you are unhappy with our decision, or if we do not complete our investigation within 8 weeks, you may refer your complaint to the Ministry of Justice.
Please note that if you wish to refer your complaint to the Ministry of Justice, this must be done within 6 months of our final response letter. The address is:
Ministry of Justice
Claims Management Regulation Monitoring and Compliance Unit
57-60 High Street
Burton-upon-Trent
Staffordshire
DE14 1JS
Enquiry line: 0845 450 6858 (calls charged at local rate)
Email: info@claimsregulation.gov.uk
www.claimsregulation.gov.uk
SITE INFORMATION
The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.
UK Direct Claims Limited registered office: 2 Fashion Street, London, E1 6PX.
Company Registration No. 5810062
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UK Direct Claims Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities. Our authorisation number is CRM2321 and our registration is recorded on the Ministry of Justice website www.claimsregulation.gov.uk
Registered in England & Wales no. 5810062 VAT no. 911652543 |
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